Contact us

Do you have doubts, questions, or need more information? If you can't find the answer on our help pages or if something is unclear, please send us an email at contatto@famimas.com.

Please indicate in your message:

• Your name

• Your phone number

• Your city of residence

⚠️ Important note: If your inquiry concerns an item you have already received, we ask you to attach photos of the product to expedite the after-sales service.

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Frequently Asked Questions (FAQ)

Q: How long does it take to receive my package? A: Please note that on average, we need 1 to 3 business days to process your order before shipping. We do our best to get it to you as quickly as possible. Once shipped, the estimated delivery time is 7 to 10 business days, depending on your location. Please note that holidays may slightly affect delivery times.

Q: What is the return policy? A: Once your return is received and the condition of the item inspected, we will proceed with the exchange or refund. Please allow a processing time of up to 14 business days from the moment we receive the package to finalize the procedure.

Q: How can I contact you regarding questions about my order? A: You can contact us by sending an email to contatto@famimas.com or by using the contact form available on this page.